RETURN & EXCHANGE POLICY

At Body By Bella and Brand B Curated, we take pride in providing carefully curated garments and specialty items. Due to the nature of our products, ALL SALES ARE FINAL unless approved under our Return Review Process outlined below.

STORE CREDIT ONLY

We do not offer refunds to original payment methods.

If a return is approved, customers will receive:

• Store Credit, OR

• An Exchange for another item of equal value (subject to availability)

RETURN REVIEW PROCESS

Before any return is accepted, customers MUST complete our Return Review Process.

To request a return, the customer must submit:

• Clear photos of the garment:

  • Front

  • Back

  • Both sides

  • Hem and detailing

• A full video of the item showing its condition

All submitted items must be:

• Unworn

• Unwashed

• Odor-free

• Free of stains, makeup, perfume, deodorant marks, pet hair, or damage

• In original packaging with tags attached (if applicable)

Failure to provide proper documentation may result in denial of the return request.

RETURN SHIPPING & POSTAGE

Approved returns require a $7 prepaid return postage fee.

Please note:

• Our physical return address is NOT publicly available.

• Once the $7 postage fee is paid, a prepaid return shipping label will be generated and emailed to the email address used at checkout.

• Customers are responsible for printing and attaching the provided label.

Returns sent without approval or without using our prepaid return system may be refused.

INSPECTION & APPROVAL

Once the returned item is received, it will be inspected to confirm it meets our return requirements.

If approved:

• Store credit will be issued electronically, OR

• An exchange will be processed.

If the item does not meet return standards, the return may be rejected and the item may be sent back to the customer.

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

• Worn or altered items

• Final sale items

• Custom or made-to-order pieces

• Accessories, hijabs, niqabs, shapewear, undergarments, or intimate items

• Items returned damaged or with odors/stains

PROCESSING TIME

Please allow 5–10 business days after delivery of your return for inspection and processing.

DAMAGED OR INCORRECT ITEMS

If you received an incorrect or damaged item, please contact us within 48 hours of delivery with photos and your order number so we may review the issue promptly.

POLICY AGREEMENT

By placing an order with Body By Bella or Brand B Curated, you acknowledge and agree to this Return & Exchange Policy in full.